Somewhere over the Rainbow: Principles for Finding the Pot of Gold in a Digital world

In a world full of choices the consumer remains elusive and is turning into somewhat of a recluse. Regardless of age, gender, geography, occupation, social strata the consumer is exercising his right to choose and consume content of his choice at a time of his determination.The promise of the present is “On Demand”.  Now given this situation any other message or communication apart from the content  that we as marketers want to deliver is a serious challenge.

The changing spend patterns of brands as far as the marketing investments are concerned indicate increasing outlays on
Digital media.

Hitherto our investments have been based on Reach x Frequency objectives for our Target Group. Digital media supported by the
growth of e-commerce however, has brought in an immense amount of measurability and brought to fore the “response function”.

The question we as should ask ourselves is whether using digital media is indeed a requirement or are we enamoured by the

Here are a few thoughts on what to look out for before making the decision.

Visible in the right context and environment
In their hurry to ride the digital wave marketers have been guilty of placing their brands in places and contexts.Given the deep engagement of the consumer with the medium, brands should avoid being intrusive and being seen outside of context.

Involving and interactive
Interactivity is not a given. While there are no absolutes in terms of wrong or right a “Pick the Right Grain” mobile game on the lines of Candy Crush might not be an idea worth investing. Brand managers need to be wary of falling into this trap.

Build on communication or messages from other media
The digital natives are a smarter race. They are more aware and tend to be put off by messages that do not give credit to their intelligence. Communication on the digital media should not be a “repeat” it should be a “build”. Take off from what I already know or have seen about you. Makes sense especially if digital is not the only media that your communication is riding. In recent memory Nokia is a good example of how different assets were created to complement each other.

Generate interest
Brands should endeavour to create curiosity around or with the communication. Interest groups are an increasing trend. People
are comfortable interacting with and engaging with “Familiar strangers”.  Strangers who seem familiar because they share the
same passions. Meri Maggi campaign is a good example of well executed digital campaign

Youthful in approach
Youth is mainstream for many contemporary brands more so on the internet. Youth is a demographic but youthfulness is a state of mind and needs to be embedded in any communication. Here’s an example of IBMs recent 5in5 communication it put up through its facebook page “People for a Smarter Planet”

Optimised across Assets
We are aware that most internet journeys begin with a search.Very often brands do not ensure that all their assets are visibly pointing in the same direction. Whether it is owned media, social or bought they must all be singing from the same page.

This is applicable in the real world also but even more so in the digital world.  While we plan for Facebook likes, trending hash-tags and positively biased conversations, it is critical for brands to keep their ears close to the ground. In the digital world nothing spreads faster than bad news. Brands have to learn to take feedback positively, to respond quickly when someone writes in, create memorable moments from miserable ones. Consumers are likely to repeat a brand that made good over trying a new brand.

Brands will need to objectively evaluate their personality, product, the message and tick the boxes on what are really notes to self compiled over time. Hope you find them useful.


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