Hope of Deliverance: The Silver Lining in the Flipkart Fiasco

Hope of Deliverance

The thing with icons and heroes who are put on a pedestal is the inevitability of a fall.  Regardless of whether it’s inflicted by fate or brought upon by one’s own deeds it is bound to hurt bad.

There have been Gigabytes of rants in the sociosphere describing how unpleasant the experience was and how suddenly this much loved, revered, more importantly relied upon shopping portal had metamorphosed into a “con” job.  Flopkart, Foolkart the brand was getting shot down thick and fast.

Pun apart, the flip side to the story is the fact that over a million (1.5 as per Flipkart’s apology mail) of netizens descended on the site to get their hands on something or anything. Even for a nation that sinks its teeth into the “Yours for Rupee One” formula time and time again the sheer magnitude was a surprise.

The question is if at all any blame needs to be laid on their door?  Haven’t there been times when we have turned back from a favourite joint just because it was too crowded or been served bad food or experienced atrocious service? Let’s face it s&^t happens!

I am not passing judgement on Flipkart’s innocence here. No one disputes the fact that the portal could have been better prepared. Last I checked, getting a deal is not anyone’s right. Neither is a communication indicating potential discounts/deals a contract. The point I am trying to make is how can greed be good for one (a customer desirous of a discount) and not the other (a seller aggressively pushing his wares).

Be that as it may, the Flipkart incident is a sign of times and those to come.  It’s an emphatic confirmation of the hockey stick trajectory that e-commerce in India is on. A justification perhaps for the billions of dollars of investor faith.

The top shopping portals are battling it out this festival season in a war reminiscent of the cola wars or the detergent wars. The media houses are raking in the chips. The newspapers are full of gate-folds double spreads, jackets whatever kind of innovation they can offer.  Do not have the numbers but would stick my neck out for online guys to have the highest share of voice as compared to any other category.

The white good brands that typically used to surface at this time of the year are seeing their thunder being stolen. It’s a double edged sword for them. On one side the online channel is boosting revenues. On the other, they are holding their breath fearing how the online deals and prices are going to impact their market operating prices, praying it does not give rise to conflict.

While people click and shop away this festive season the online shopping dhamaka’s have given a new hope to all the brands that they host. After two or three failed seasons of the promised festival spike there’s hope of deliverance!